Frequently Asked Questions
Everything you need to know about Wyze products and services.
What is the standard shipping timeframe for orders?
Most orders are processed within 1-2 business days. Standard shipping typically takes 4-7 business days depending on your location within the United States.
What is your return policy for smart home devices?
We offer a 30-day return policy for products purchased directly from our official store. Items must be in their original packaging and include all accessories to be eligible for a full refund.
Do Wyze products come with a warranty?
Yes, most Wyze hardware products come with a one-year limited warranty that covers defects in materials and workmanship under normal use.
How do I set up my new Wyze device?
To set up your device, download the Wyze app from the Apple App Store or Google Play Store, create an account, and follow the in-app instructions to connect your device to Wi-Fi.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express, Discover), Apple Pay, Google Pay, and PayPal for secure transactions.
Do I need a subscription to use Wyze cameras?
Basic features like live streaming and motion alerts are free. However, optional Cam Plus subscriptions are available for those who want cloud storage for full-length videos and advanced AI detection.